Description
The fifth module in this course will discuss the patient interview and medication history. First, key terms such as medication adherence, medication intolerance, medication allergy, social history, and medical condition will be defined. Next, the Pharmacist and Pharmacy Technician roles in a patient interview will be compared to identify the differences in limitations during the medication history process. An emphasis will be placed on ensuring that the pharmacy technician is not counseling the patient during the review. Finally, the importance of active listening will be discussed because, aside from documentation, this is where the pharmacy technician’s role can be very impactful in the medication review. They can combine active listening with their knowledge of common drugs to identify potential low health literacy, cognitive impairment, cultural and social differences, inappropriate medication use, prescribing errors, or improper medication use technique.